Pro Eagle Returns & Refunds Policy

Last updated: 10/21/2026

At Pro Eagle, we stand behind the quality of our products. If you need to return an item, please review the following policy and contact our team for assistance.

1. Return Eligibility

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the item must:

1. Be unused and in its original condition. 
2. Include all original packaging, components, and accessories. 
3. Be accompanied by proof of purchase.

All returns must be approved by Pro Eagle before the product is shipped back. Please do not return any product without receiving return instructions from our team.

Products purchased through an authorized Pro Eagle retailer must be returned through the original retailer and are subject to the retailer's applicable return policy, unless otherwise agreed in writing.

2. Return Authorization

To request a return, contact us at offroad@proeagle.com with your order number, the product details, and the reason for your request.

Our team will review your request and provide instructions if the return is approved.

Approved returns should be shipped to:

Pro Eagle
23145 Kashiwa Court
Torrance, CA 90505
United States
Phone: (310) 513-8698

Please do not send products directly to the manufacturer or ship a return before receiving authorization.

3. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase. Please allow 5–10 business days after refund approval for processing. Your bank or payment provider may require additional time for the funds to appear.

Original shipping charges are non-refundable, except where required by applicable law or where the return results from an error attributable to Pro Eagle.

4. Return Shipping Costs

For returns due to a change of mind, incorrect ordering, or other reasons unrelated to a product defect or an error by Pro Eagle, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service. Pro Eagle is not responsible for returned products lost or damaged in transit.

If a return is required because a product arrived damaged, was defective, or was shipped incorrectly, please contact our team before shipping the item back. We will review the situation and provide appropriate instructions.

5. Restocking Fees

[Confirm before publishing: No restocking fee will be charged for approved returns of eligible products.]

Products must meet the eligibility requirements outlined in this policy. Pro Eagle reserves the right to decline returns that do not meet those requirements, subject to applicable law.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact offroad@proeagle.com  as soon as possible with your order number and photographs of the issue, if applicable.

Our team will review the claim and determine the appropriate resolution, which may include a replacement, repair, or refund.

Nothing in this policy limits any rights or remedies available under applicable law.

7. Non-Returnable Products and Exceptions

Certain products may be excluded from returns when clearly identified at the time of purchase.

Replacement handles and other designated non-returnable replacement parts: [Confirm the applicable SKUs and exceptions before publishing.]

Non-returnable designations do not exclude remedies for products that are defective, damaged, incorrectly supplied, or otherwise covered by applicable law.

Products that have been used, modified, damaged through misuse, or returned with missing components may be ineligible for a change-of-mind refund.

8. Sale Items

Sale items are subject to the same return eligibility requirements as other products unless a specific exception is clearly disclosed at the time of purchase and permitted by applicable law.

Defective, damaged, or incorrectly supplied products remain subject to applicable legal protections.

9. Exchanges

We offer replacements for products that are confirmed to be defective, damaged, or incorrectly supplied, subject to review and product availability.

For a return or exchange request, contact offroad@proeagle.com  before sending the item back.

10. Gift Returns

If a product was purchased as a gift and shipped directly to the recipient, please contact our team for assistance with the return.

Refunds will generally be issued to the original payment method. Any alternative refund arrangement must be approved by Pro Eagle and comply with applicable law.

11. Orders Purchased Through Retailers and Third-Party Sales Channels

Products purchased from an authorized Pro Eagle retailer, including products sold by SXS MAYHEM Collective through a retailer connection, are subject to the return terms agreed upon for that sales channel.

Unless otherwise agreed in writing, the retailer is responsible for handling customer returns and refunds for orders placed directly with that retailer. Pro Eagle will coordinate with the retailer regarding supplier-related defects, fulfillment errors, or other matters requiring our involvement.

Any retailer-specific exceptions, including non-returnable SKUs, must be confirmed in writing before the retailer's return settings are configured.

12. Shipping Rates and Delivery

Shipping charges, free-shipping eligibility, handling times, and estimated transit times depend on the product, destination, order details, and applicable sales channel.

Any free-shipping offer is subject to the eligibility requirements stated in the relevant promotion or checkout terms. Free shipping should not be assumed to apply to every product, order, or destination.

For retailer integrations, product-specific shipping rates, eligible destinations, handling times, dispatch cutoffs, and estimated transit times must be confirmed separately before shipping settings are configured.

For questions about returns, refunds, or shipping, contact offroad@proeagle.com.