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FAQs

BEFORE BUYING

We recommend the 3 ton jack for vehicles like an F250 or larger.
Anything under that can be handled by our 2 ton jacks.
Keep in mind that your Tacoma may weigh 4000 lbs but that is the weight of the entire vehicle.
When using a floor jack you are never lifting the entire vehicle at once. 

The larger wheel just makes the jack easier to move on uneven ground.
If your primary use will be in a garage or shop floor then the
standard jack will meet your needs. 

We create our replacement parts exclusively for our jacks. So they dont work on other brands.

After buying - How to use

No the wheels do not lock. The jack needs to be able to roll under the vehicle while lifting.
The lift arm moves in an arc meaning it goes up AND moves back. This means that the jack needs to be able to roll
under the load while the arm is moving up. The vehicle should be in park and the wheels should be chocked.  

All of our jacks come with an 8" extension, mounting bracket and built in skid plate. 

On occasions the jacks will lose prime. This may happen from sitting for long periods of time without use, high heat or cold conditions, extreme vibration or from being stored vertically. This can be easily fixed. Turn the handle counterclockwise as you would if you were lowering the jack. Then pump the handle 10-12 times with full strokes.
This will prime the system and push out any trapped air. Tighten the handle by turning it clockwise and it should work just fine.  

We offer the extension and base mount EXTBM as replacement parts for our jacks.
It is true that some jacks can be modified to accept our base and extension but we hold no responsibility for confirming if it will fit.
Other jack manufacturers source from multiple factories and it is possible for a certain size / style of jack from brand X to come from 2-3 different factories and each factory may use different size / dimensions when building them. Because of this we say you are purchasing at your own risk.  

Shipping/Returns

We accept Google Pay, Visa, Mastercard, AMEX, and Shop Pay. 

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service (please give us a call - (310) 513-8698).

If the parcel has been delivered without you being present, please contact customer service (please give us a call - (310) 513-8698) with next steps.

Once your order has shipped, you will receive a tracking link from which you will be able to follow the progress of your shipment based on the latest updates made available by the shipping provider.

You can return your product within 30 days of delivery.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Please give us s call ((310) 513-8698) to set up a return.

WARRANTY

All of our jacks come with a 2 year full replacement warranty. Activate your warranty here

DEALERS/WHOLESALERS/SPONSORSHIP

We always welcome new opportunities and partnerships. We require a 5
jack minimum opening order. If you can meet the minimum requirements
then please fill out the application here.
If the MOQ is too large then we currently are distributed through
Transamerican Wholesale as well as some other regional distributors. 

On occasions we do. Please send a detailed proposal to offroad@proeagle.com