the jack works great overall. I was disappointed in the component failure I have experienced so far. When I first opened the box, the clips holding the handles in place were already broken. Pro Eagle did a great job of replacing these for me. the jack sits inside my SUV, and for months did not receive any use. When I finally used it, major C-Clips holding the infrastructure lift pins together were just plain missing, this jack had not even been used yet. This could have been a serious injury problem had I been under the car. I have since replaced 3 of these and have had no other problems. I like the product, but am seriously disappointed that I have had 4 parts needing replacement with only 2 uses. I don't think these problems are hitting everyone that purchased the jack. I would still recommend it to anyone with a lifted vehicle.